For your convenience, our most common customer questions are answered right here. Not finding what you want? Reach out directly through our contact page.

Will eyelash extensions damage my natural lashes?

If applied correctly by a professionally trained eyelash technician, no. Make sure you choose the right technician, ask to see photos of their work and certificate to show that they are professionally trained. Avoid self-taught lash technicians.

Will eyelash extensions irritate my eyes?

No – once your eyelash extensions are applied, they will feel just like your normal lashes – you shouldn’t feel any difference. The eyelash extension is bonded to the actual lash, not your skin, so it feels just like your normal lashes.

Do I need to have a break from eyelash extensions?

If applied correctly there is no need to have breaks. I have had clients who have been coming for 3 years without break! Extensions can help the natural lashes recover from mascara damage if after care is followed. The eyelash extensions will grow out with your natural lashes.

How do I prepare for my eyelash extension application?

Please arrive with no eye make-up. For best results, do not wear mascara or eye make up one day prior to appointment. Do not curl, tint or perm lashes. If you wear contact lenses they must be removed before application.

How long do eyelash extensions last?

Each individual eyelash grows in different cycles. Some will fall out sooner than others. To keep your eyelash extensions looking thick and long, refills are recommended every 2-3 weeks. However they can stay on for up to 6 weeks. This will also depend on your after care routine.

Can I still use mascara?

The advantage of eyelash extensions is that you don’t need to wear mascara. However if you feel you would like to wear it, make sure that it is not waterproof. If using mascara it needs to be oil-free and safe for eyelash extensions.

How do I look after them?

Avoid getting them wet for the first 24 hours to allow the glue to fully bond. Avoid spas & saunas for the first 48 hours. Comb lashes twice a day with your lash wand (given after each appointment). Cleanse twice a day with an oil free cleanser. Be gentle with your lashes; do not pull the extensions or rub eyes excessively, do not sleep on your face. Be careful with towels. Avoid oil around lashes.

How do they feel when wearing them?

They feel very light, so you can’t feel them. Most clients tell us they are wearing less makeup since having our eyelash extensions applied.

When can I not have eyelash extensions applied?

If you have any eye irritations or infections or experience allergies pertaining to products being applied to your skin or hair.

Why do I need refills if they last up to six weeks?

The eyelash extensions fall out with your natural lash cycle – which is 6-8 weeks, so very gradually – just a few here and there as new baby lashes come through. After 2 or 3 weeks you will start seeing little gaps where the old ones have fallen, and new ones are coming through – so at this point it’s a good time to get refills, so your lashes always look nice and full.

I have had bad extensions applied somewhere else and would like them removed and some new ones put on – is this possible?

In most cases, yes – but if you have had particularly bad extensions done somewhere else we cannot absolutely guarantee that we will be able to remove them or apply new ones immediately. It depends on how bad a state your lashes are in. If there is an awful lot of glue and many lashes fused together, it can take some time to remove the extensions gently. If the bad extensions have irritated or infected your eyes/eyelids First On Spencer Lashes reserves the right not to perform the procedure, and may refer you to initially seek medical advice.

Are eyelash extensions safe when pregnant?

Generally speaking, eyelash extensions are a safe and non-invasive cosmetic procedure – First On Spencer Lashes uses high-quality, low fume adhesive which is manufactured specifically for cosmetic use near the eye. The adhesive does not actually ever touch your skin – as the extensions are glued to the eyelash hairs. In saying this, we do not recommend that pregnant women who have never had eyelash extensions before, or those who are not current clients of First On Spencer Lashes and familiar with our glue, test out the procedure during their pregnancy. We do insist that a patch test is completed at least 1 week prior to the treatment going ahead. The reasons are two-fold – firstly, the lash extension procedure requires you to lay flat on your back for over one hour; a position that is not recommended for women in the advanced stages of pregnancy. It also requires that you lie quite still – which can be hard if you’re heavily pregnant! Secondly, if you were unlucky enough to have an allergic reaction, as your hormone levels do change and it is very common that you are more susceptible to reaction, your doctor may not be able to give you the required treatment due to your pregnancy, prolonging the reaction. However – if we have been doing your lashes here at First On Spencer Lashes and you become pregnant, there’s no problem continuing with the extensions – just let us know so that we can make sure you are comfortable at all times!

Are the materials you use safe and good quality?

Yes – the eyelash extension adhesive we use is almost completely fume free, medical grade, and safe for your eyes – so no pain and burning. The eyelash extensions used are the highest quality on the market, and are available in all sorts of lengths and thicknesses, customized to suit you! All equipment is thoroughly disinfected before each use.

Can everyone use eyelash extensions?

Almost everybody can use eyelash extensions to increase the appeal and look of their eyes. The difference will be instant – your eyes will look sparkly and refreshed immediately! As the glue is applied directly to the eyelash, and does not touch the skin, there is very rarely any issue with allergic reactions.

What if I get eyelash extensions but just don’t like them?

They can be removed using a glue-dissolver if you decide that they are not for you. But we’re sure this won’t be the case!

What form of payment is available?

We currently accept cash, bank transfer or Credit/Debit Card.